Our promises to you

Communications

• Every step of our process will be explained clearly. You do not need any prior knowledge or experience. If you are unsure about anything, please ask. We will always be happy to explain.

• We will always be honest and transparent with you.

• We will do our best to respond to all communications on the same business day.

• We are available by phone during normal business hours for Sydney, Australia.

Respect for your time

• Meetings will be kept as brief as possible. 

• We will minimise the time required from you wherever possible. When we need your input, we will make the process as quick and straightforward as possible.

The work we do

• We will use plain English in all client-facing materials, ensuring they are clear, concise, and easy to understand.

• Any client-facing materials we prepare will reflect the tone and professionalism expected in your industry.

• If you are not satisfied at any time with what we have prepared, let us know, and we will gladly make changes until you are satisfied.

• We will complete each stage promptly. Our goal is to provide you with a partial draft (so you can see where the work is heading) within 48 hours of the first information-gathering session.

Intellectual property

You will have full intellectual property rights to the final deliverables once payment has been made.